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Expertly supporting your medical practice

Professional customer experience

Access Health is fully committed and equipped to provide patients with a high-quality experience by efficiently resolving their issues. This dedication contributes to improving the customer experience and enhancing the reputation of clinics that value excellent service.

Bilingual, Spanish and English agents.
Our bilingual medical agents are fluent in Spanish and English.

No chatbots! real patient experience
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AI-powered technologies promise to offer instant connection.but true connection requires the human touch. Patients need compassion and empathy. People trust people. Every patient is unique.

Expertise in backoffice

Focus on your patients

Outsourcing non-core functions to Access Health can provide your medical practice with more time and energy to focus on its core areas. Rather than allocating valuable staff resources towards time-consuming tasks, you can now dedicate your newfound freedom to delve deeper into what sets your clinic apart and the passions that led you to establish your healthcare practice in the first place. Access Health will manage these non-core processes, which will ultimately save time, improve accuracy, and increase productivity. By entrusting these ancillary tasks to us, your clinic can focus on what it does best, while we handle the rest.

At Access Health, we offer top-tier backoffice services through our team of skilled agents who possess years of experience in delivering exceptional quality services. Our professionals are dedicated to adhering to strict compliance guidelines, particularly in relation to contact center support, referral processing, insurance authorizations, and data entry, ensuring that your medical practice operates smoothly and efficiently. We provide a focused and distraction-free work environment, allowing our experts to provide unparalleled attention and support to your practice, while you and your colleagues can concentrate on your core clinic functions. Trust us to deliver the level of expertise your medical practice needs to succeed.

Access Health technology for your clinic

We understand the importance of staying up-to-date with the latest technologies in the field, as well as the investment required to train staff in their use. With Access Health, you benefit from our expertise and knowledge without incurring the costs associated with acquiring and updating technologies. We ensure that your clinic receives specific reports and data that allow you to analyze and contribute to clinic revenue and patient satisfaction. With our reports generated according to client requirements, IVR automation tools, call recording and analysis, real-time call monitoring, among others, we can guarantee a high-quality and effective service.

Our commitment to cutting-edge technology allows us to offer our clients a wide range of effective solutions. But also the peace of mind that your clinic is in the hands of experts.

Cost savings

By partnering with Access Health for your backoffice needs, you can reduce staffing costs and increase the overall profitability of your medical practice. One of the primary benefits of working with us is the cost savings that we can provide, allowing you to save money over the medium- to long-term by eliminating the expenses of employee training, equipment purchases, and benefits such as health insurance, vacation time, sick days, and maternity leave. Additionally, outsourcing your backoffice functions can help reduce the costs associated with internal downtime in your clinic, making it an efficient and cost-effective solution for your business needs. Partner with us to enjoy the many financial benefits of our top-tier services.

Customer feedback

As an extension of your team, we highly value the input and opinions of our patients. Our agents take their roles seriously and strive to create a warm, welcoming atmosphere where patients feel comfortable sharing their experiences. By being in direct contact with patients, we are able to quickly address any concerns or issues that may arise, and implement necessary changes to better serve our patients. Our short surveys provide a more structured approach to collecting feedback, and allow us to gain a more comprehensive understanding of our patients' needs and preferences. We believe that this continuous cycle of feedback and improvement is essential for providing the highest quality of care and ensuring a positive patient experience.

You are just one step away from receiving help with back office processes and providing sensitive, dedicated, and personalized patient care.

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