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Our team is ready to help you

Our core values

Service

A passion for excellence in medical care.

Collaboration

Working as a team with all of our collaborators.

Efficiency

Maximizing efficiency while maintaining quality in operations.

Celeste Paniagua
CEO & Founder

Celeste is a professional with extensive experience in the administrative area of clinics and hospitals. For over 15 years, she has held leadership positions in different areas such as contact centers, data processing, and medical insurance authorization. Celeste is a highly skilled leader in her field, thanks to her experience and deep understanding of front-end and back-end needs, capable of identifying areas of opportunity in the daily administrative operation. With this knowledge, entrepreneurial vision, and a passion for improving efficiency and quality in medical care, Celeste founded Access Health BPO Services.

Alejandra De La Vega
Contact Center & Quality Assurance

Alejandra possesses over 20 years of experience in the healthcare industry, with a background in customer service and a strong commitment to assisting others. As a Contact Center and Quality Assurance Supervisor, she is responsible for imparting information and providing support to patients regarding their medical requirements. Alejandra is devoted to ensuring that every patient experiences being listened to and comprehended. Alongside her duties as a Contact Center Supervisor, she also oversees the quality assurance program for the call center, which involves monitoring calls, delivering feedback to team members, and executing quality improvement measures to guarantee that the highest standard of customer service is maintained.

Bianca Guzman
Medical Authorization Lead

Bianca is our Medical Authorization Lead, with 8 years of experience in the field. She is responsible for coordinating and processing medical authorization requests, ensuring that our clients receive the coverage they require for their medical treatments. With her knowledge of the healthcare system and her attention to detail, Bianca is committed to making the authorization process as seamless as possible for our clients. Furthermore, her ability to work as part of a team and her effective problem-solving skills make her a valuable member of our team. Bianca is always willing to provide exceptional service to our clients and to collaborate with her colleagues to achieve the best results.

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