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Provide patients with exceptional customer service

Always available, even when you're not
Route calls to our professional medical receptionists during lunch, appointments, or after hours. With 24/7 coverage, your patients will feel heard.

Stay updated Anywhere
Get notifications of new messages instantly on our HIPAA-compliant mobile app. Communicate with your patients and team from your business number.

 

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A C C E S S   

H E A L T H  

Agregamos una pestana de who works?

independientemente de la integracion?

 

Easily answer patient questions through chat

Provide instant communication through Chat support. Patients can chat with our virtual medical agents live, 24/7.

Problema

Que lo causa

Soluciones

herramientas

publicidad

Concierge Service?

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Pasion
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Purpose
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Transparency
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More than 15 years of experience

Access Health exists to help Clinics focus on the essence of their practice, "Helping patients heal." It all started when our founders Celeste, xxx, xxxx, after working for more than 15 years in the administrative an CX area of ​​a renowned hospital, realized that there were other health care providers that did not have the appropriate practices to carry out the complex tasks of a successful provider.

24/7/365 support Get phone coverage after hours, during staff breaks, or when phones are ringing off the hook. Weekends and holidays included at no extra charge.

Chat support Live chat on your website at no extra cost. Live virtual medical receptionists can answer patient chats using the minutes included in your plan.




 

Customers/Patients.

• Additional Coaching
• Remediation Plans
• Self-evaluation
• Shadowing a Senior Agent
• Role Play or Whisper Coaching.



PRECIOS

Minutos a discresion etc, variable,  mi sistema registra cada minuto de navegacion de telefonia de etc etc, cobros especiales no cuantificables etc etc. no contratos no fees, etc.

Donde dejar claro que el servicio es integrado, y que se descuenta del plan o de la cantidad de minutos utilizados???

CUanto se cobra?

puedo escoger servicios o es integral?

CONVERTIMOS UNA OPERACION COMPLEJA EN UNA OPERACION SENCILLA Y TRANSPARENTE.

Pasion
We're fired up
to serve patients.

Purpose
Nothing we do is random, but we leave room for inspiration.

Transparency
We don't hide the secret sauce. 

Offer excellent service, day and night
Rest comfortably knowing that your patients are receiving the care they deserve from real and compassionate virtual agents, even after your practice is closed.

Generamos informacion valiosa  escuchando a los clientes? se dara un informe para mkt?

We understand your health care practice

That moment of seriously analyzing the opportunity to bring their experience to health providers led them to take a position as entrepreneurs very seriously. Celeste, xxxxxx, xxxxx noticed the struggle to satisfy the demands of quality services from patients. There are many BPO (Business Process Outsourcing) that provide service to a wide variety of industries, including health, but very few specialize only in providing service to the medical area, that is why they launched AccessHealth, an outsourcing company specialized in Health Care Providers, who knows the medical language, the human treatment with patients, and the daily administrative challenges.

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Data entry service

A C C E S S   

H E A L T H  

Numerous calls come in throughout the day and we understand that as a healthcare professional, your time is valuable. Let us help you focus on providing premium patient care, while we take care of administrative tasks like answering the phone. Our dedicated receptionists have medical experience and are trained to handle medical calls based on your office protocol, they are familiar with complex terminology and practice call flows. 
 

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Nuestras herramientas

Numerous calls come in throughout the day and we understand that as a healthcare professional, your time is valuable. Let us help you focus on providing premium patient care, while we take care of administrative tasks like answering the phone. Our dedicated receptionists have medical experience and are trained to handle medical calls based on your office protocol, they are familiar with complex terminology and practice call flows. 
 

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Home Care

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HIPAA adventages

Password-protected messages
Your patients’ messages will be password-protected and securely stored using the end-to-end encryption of Cloud Healthcare API from Google.

Secure call recordings
Your call recordings are password-protected and stored using Amazon Simple Storage Service, following HIPAA guidelines.

HIPAA-trained medical receptionists
Our virtual medical receptionists are trained to write every message in accordance with HIPAA standards, using scripting designed to protect patient privacy.

Nuestras herramientas

A medical answering service - the prescription for premium patient care
Access Health believes caring is the answer. By providing patients with a live, compassionate voice every time they call, you can build patient trust, increase your clinic's reputation, and grow your practice.

HIPAA compliant
Keep caller information safe and secure, and give your patients peace of mind. Access Health receptionists are
HIPAA-compliant.

Bilingual services
Bilingual receptionists Give your Spanish-speaking patients the best in phone customer service. Our professional receptionists are fluent in English and Spanish.

Flexible scripts
Customizable scripts guide receptionists through every call. Any unscripted situations are addressed by our receptionists with professionalism and ease.

Protocolos

Customizable scripts guide receptionists through every call. Any unscripted situations are addressed by our receptionists with professionalism and ease.

Reach your patients through video
Give your patients an easy alternative to an in-person visit with "TELEPORT" This secure video conferencing software provides safe, instant communication.

Keep your appointment book full
We can book appointments and send reminders. Appointment information is secure and password-protected.

Access Health is fully committed and equipped to provide patients with a high-quality experience by efficiently resolving their issues. This dedication contributes to improving the customer experience and enhancing the reputation of clinics that value excellent service.

Bilingual, Spanish and English agents.
Our bilingual medical agents are fluent in Spanish and English.

No chatbots! real patient experience
.
AI-powered technologies promise to offer instant connection. But real connection is only possible with real people! Patients need compassion and empathy. People trust people. Every patient is unique.

Customer feedback
Our agents are in direct contact with patients, as a result they are able to receive first-hand feedback regarding services and their experience. Additionally, from time-to-time, we do also encourage patients to participate in short survey’s to ensure their satisfaction. This valuable feedback helps ensure continuous improvement and a positive patient experience.

Our agents collect direct feedback from patients, and we also conduct periodic surveys to ensure satisfaction and continuous improvement.

Health Care Specialized BPO

Professionals in the Healthcare sector are usually in it to help others. Why not let a Access Health take on the peripheral aspects of providing healthcare?

1

We are Call Manager, al ser responsables de toda la comunicacion con el paciente

2

Administramos Data Entry en todas sus variantes existentes dentro del ecosistema medico

3

We offer complete Insurance Authorization processing, from initiation to approval

We are your medical practice support

Our goal is to make life easier for your Clinic. Our agents are proactive, passionate and create personal connections with your patients.They specialize in medical practice clinics.

Reduction in operational costs

The end goal of outsourcing is to free up resources so that a health care clinic can focus on revenue drivers. With low costs of telephone agents and data administration, Access Health is your cost-saving solution.

BPO, or business process outsourcing, is delegating non-core business tasks to a third party.

We understand that your time is valuable, AccessHealth frees you up to focus in your patients.
Whether it’s de contestar llamadas para hacer citas, data entry or lograr authorizations AccessHealth assembles the perfect patient experience or back-office team to meet your needs. Our dedicated agents will become an integral part of your business.

Your Access Health agents are only yours

Your Access Health team won't be juggling you with other clinics. They're exclusively yours and 100% invested in your clinic. Less sharing, more caring.

8 Bilingual, Spanish and English agents

Connect with your Spanish-speaking callers 24/7. Our bilingual medical agents are fluent in Spanish and English.

9 No chatbots! real patient experience

AI-powered technologies promise to offer instant connection. But real connection is only possible with real people! Patients need compassion and empathy. People trust people. Every patient is unique.

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HIPPA

Compliant

HIPPA compliance

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