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Health care specialized BPO

We are an extension of your team. Whatever your needs, we'll work together to build a team to meet your unique goals. This specialized team of experienced professionals will be trained for your systems, available according to your business hours, and hand-picked to fulfill your business needs – all with a foundation in HIPAA compliance, privacy, and outstanding patient services.

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We are a Medical Contact Center team who provides premium patient care. Our team will ensure your patient calls are answered quickly and handled according to your protocols and standards time and time again.

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We manage Data Entry of all types within the medical networks – from medical records, referrals and order entry, to transcription.

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We offer complete Insurance Authorization 
processing; from initiation to approval.

A BPO, or business process outsourcing, is delegating non-core business tasks to a third party.

We understand that your time is valuable! Access Health frees you up to focus on your patients – whether it's assistance with answering calls, making appointments, data entry, or obtaining medical authorizations, Access Health assembles the perfect team to provide the support necessary to meet your needs. Our dedicated agents will become an integral part of your business to provide the compassionate patient experience or back-office assistance you are looking for.

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HIPPA

Compliant

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Expertly supporting your medical practice

Professional customer experience

Access Health is fully committed and equipped to provide patients with a high-quality experience by efficiently resolving their issues. This dedication contributes to improving the customer experience and enhancing the reputation of clinics that value excellent service.

Bilingual, Spanish and English agents.
Our bilingual medical agents are fluent in Spanish and English.

No chatbots! real patient experience
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AI-powered technologies promise to offer instant connection.but true connection requires the human touch. Patients need compassion and empathy. People trust people. Every patient is unique.

Expertise in backoffice

Focus on your patients

Outsourcing non-core functions to Access Health can provide your medical practice with more time and energy to focus on its core areas. Rather than allocating valuable staff resources towards time-consuming tasks, you can now dedicate your newfound freedom to delve deeper into what sets your clinic apart and the passions that led you to establish your healthcare practice in the first place. Access Health will manage these non-core processes, which will ultimately save time, improve accuracy, and increase productivity. By entrusting these ancillary tasks to us, your clinic can focus on what it does best, while we handle the rest.

At Access Health, we offer top-tier backoffice services through our team of skilled agents who possess years of experience in delivering exceptional quality services. Our professionals are dedicated to adhering to strict compliance guidelines, particularly in relation to contact center support, referral processing, insurance authorizations, and data entry, ensuring that your medical practice operates smoothly and efficiently. We provide a focused and distraction-free work environment, allowing our experts to provide unparalleled attention and support to your practice, while you and your colleagues can concentrate on your core clinic functions. Trust us to deliver the level of expertise your medical practice needs to succeed.

Access Health technology for your clinic

We understand the importance of staying up-to-date with the latest technologies in the field, as well as the investment required to train staff in their use. With Access Health, you benefit from our expertise and knowledge without incurring the costs associated with acquiring and updating technologies. We ensure that your clinic receives specific reports and data that allow you to analyze and contribute to clinic revenue and patient satisfaction. With our reports generated according to client requirements, IVR automation tools, call recording and analysis, real-time call monitoring, among others, we can guarantee a high-quality and effective service.

Our commitment to cutting-edge technology allows us to offer our clients a wide range of effective solutions. But also the peace of mind that your clinic is in the hands of experts.

Cost savings

By partnering with Access Health for your backoffice needs, you can reduce staffing costs and increase the overall profitability of your medical practice. One of the primary benefits of working with us is the cost savings that we can provide, allowing you to save money over the medium- to long-term by eliminating the expenses of employee training, equipment purchases, and benefits such as health insurance, vacation time, sick days, and maternity leave. Additionally, outsourcing your backoffice functions can help reduce the costs associated with internal downtime in your clinic, making it an efficient and cost-effective solution for your business needs. Partner with us to enjoy the many financial benefits of our top-tier services.

Customer feedback

As an extension of your team, we highly value the input and opinions of our patients. Our agents take their roles seriously and strive to create a warm, welcoming atmosphere where patients feel comfortable sharing their experiences. By being in direct contact with patients, we are able to quickly address any concerns or issues that may arise, and implement necessary changes to better serve our patients. Our short surveys provide a more structured approach to collecting feedback, and allow us to gain a more comprehensive understanding of our patients' needs and preferences. We believe that this continuous cycle of feedback and improvement is essential for providing the highest quality of care and ensuring a positive patient experience.

Our services

Access Health manages a comprehensive service considering customer experience solutions and back-office solutions. Our frontline customer service support puts your clinic and patients first. As loyal brand representatives, we're a central part of your team. Our agents will manage your information in an efficient and timely manner in tasks related to appointments, referrals, and medical authorizations. You can trust the accuracy of the services we deliver, employing a conscientious & result oriented approach.

Our agents are the face of your healthcare practice, serving as the primary point of contact for patients and stakeholders. They are trained to deliver exceptional customer service, providing accurate information, and ensuring a positive experience for all callers. Our agents assist with appointment scheduling, answering questions about medical procedures and treatments, and providing information on insurance and benefits. In case of complex or urgent issues, they escalate the matter to clinical professionals. Their focus on quality care and support is vital to delivering a top-notch healthcare experience for patients.

Our data entry agents are responsible for performing various administrative tasks to support the delivery of quality healthcare services. These tasks can include transcribing medical records, handling all type of faxes and referrals, and managing billing information. To ensure the timeliness and accuracy of this information, Access Health implements rigorous processes and systems to manage the data entry process. Despite its repetitive nature, this work is critical to maintaining accurate and up-to-date patient records, which is essential for providing effective and efficient healthcare services.

The process of obtaining prior authorization and verifying patient eligibility for medical procedures from insurance companies can pose significant challenges for healthcare professionals. These tasks require a substantial investment of time and resources and can be both complex and costly. To support medical staff in providing quality care to patients, Access Health offers a streamlined solution for these administrative responsibilities. By taking on these tasks, Access Health aims to reduce the burden on healthcare professionals and enhance the efficiency of the healthcare system.

Los Angeles

Who we serve

We know how demanding a clinic is, how valuable your time is, and the quality of service and care a patient requires. With over 15 years of experience to guarantee our knowledge and expertise in the medical field, we understand a medical provider’s daily challenges and needs in each of the areas in which we focus.
 

Whether it's primary care, specialty care, or dentistry, we speak your language and understand how our services can affect and improve your outcomes. With customer experience solutions or back office solutions, we are ready to help you. Let us be part of your team!

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Safe

HIPPA compliant service

Keep your patient information protected with HIPAA-compliant and encrypted technology.

Access Health takes the security of patient data seriously. All messages are password-protected and only accessible to the appropriate personnel. Any data collected by our software is encrypted, our Access Health agents are trained in HIPAA compliance.

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HIPPA

Compliant

How it works

Implementation Process Overview

Access Health’s streamlined implementation process allows for a quick and seamless integration with your current processes and systems. The process is managed in several phases to ensure all milestones and deliverables stay on track.

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Learning

Define project plan with deadlines and milestones for implementation
 

Identify vision and mission

Document vision statement 


Review of existing workflows and procedures 


Identification of specific software and applications for learning and documentation 


Agents identified based on client needs

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Planning

Meet with appropriate staff members to build clinic protocols and guidelines for Access Health Staff use


Scripting built out

System training schedule 


Shadowing/observing office staff to understand day to day operations

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Preparation

System training completed, and users created with all necessary logins and passwords


Agents trained on scripts, processes, and clinic protocols and guidelines


Round One: internal and external mock calls


Additional training and process adjustments as needed


Round Two: internal and external mock calls

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Optimization

Continued monitoring of processes and agent call handling 


Recurring meeting with client to Review reporting as well as client and agent feedback


Quarterly reviews of overall program health and opportunities for continued growth and improvement

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Our team is ready to provide the solutions 

Learn a little more about Access Health and you will realize why we will be an excellent team to support your practice.

Reach out to get started with Access Health

Send us your name and email and an Access Health expert will be in touch with you shortly!

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